Public Window System

ORDER NO.G1 (A)-45332/16/RC   DATED: 29/07/2016

As per the directions contained in the order read above and with a view to ensure  better service to the public and to keep transparency in all proceedings related to the police activities ,it has been decided to introduce a “Public Window System” in Thrissur City Police from 01.08.2016 onwards. This system will function in line with a Call Center and the following services are proposed to provide through this online system as of now:

 

  • Feedbacks on various service available with Police
  • Status on the petition matters
  • Status on Passport & Job verification reports
  • Status on processing of Police Clearance Certificates
  • Updated feedbacks on Arms/Explosive License Applications
  • Relevant Rules on Foreigners Registration
  • Status on the application of Mike Sanction etc

 

The public can clarify their queries on the above subject matters by making   calls to the mobile number 94979 62692. The services of competent staff will be spared for attending to the calls to this number having CUG facility. Each call will be registered online and a token to that aspect will be generated and intimated to the caller through SMS. Further, the action taken on the subject matter will also be intimated to the caller through SMS without any undue delay.

As a new start up, initially the service of this Public Window System has been limited between 9.30 AM & 5.30 PM initially .In addition, the police personnel of this unit can also obtain the status related to their service matters through this Public Window System. All section clerks of the DPO are bound to provide requisite and up dated details in respect of all queries from the part of public as well as police initiated through this online system on the date of receipt itself. The supervisory officers concerned are bound to ensure proper compliance of the direction in this regard. ACP Administration has been designated as the Nodal officer to ensure the smooth functioning of this system.